Non UK Customers How to order
Our website is unable to process overseas orders automatically; but
we can process orders from customers outside the UK mainland where it is practical to do so.
We reserve the right not to ship orders overseas; this is decided by your location, the value of the order and
whether a licensed distributor of our products has sole rights to sell in that country.
Our offer of free delivery for orders over £100 etc. does not apply to overseas orders.
There are several options available to place an order.
- E-mail - Use the contact us form to list the products you require.
- Fax - Our fax number from outside the UK is + 44 1244 289000
- Telephone - Non UK customers who prefer to order by phone or would like more information about a product please call us. Our phone number from outside the UK is + 44 1244 288000
Once we have received your enquiry we will contact you with a confirmation
of price, estimated delivery dates and the best value option for shipping
your order.
If, upon receiving the quote for shipping, you decide not to proceed
with the order you will be under no obligation to us. If you do agree
to the shipping costs, we will require your payment details and add
the shipping cost to your credit card transaction.
Orders will only be processed once you have agreed to the shipping
price and paid for in full. Please note that we do not take payment
for any orders until the goods are ready for dispatch.
Currency
We are a UK registered company, all of the prices on this website are in British Pounds Sterling(£'s).
Orders must be pre-paid in sterling and include payment for postage and handling. Goods are charged at the exchange rate that applies at the moment our bank processes the order, not at the moment you place it.
Payment should be made through a British clearing bank or by credit
or debit card.
To see how the UK price compares to the price
in your currency, please visit one of the many currency conversion
websites available on the internet. Two are shown below:
BFPO and the Channel Islands
BFPO: British Forces Posted Overseas may not have to pay VAT if they are stationed outside the EEC. To ascertain this we need to check your BFPO number with the VAT authorities on each occasion. Unfortunately this can be a time consuming procedure so we are only prepared to do it for orders totalling over £50. Unfortunately, due to recent changes to Parcel Force and our carrier services, we have to charge for every consignment destined for a British Forces BFPO address. Please note that the Channel Islands are also classed as overseas and are also included in the scope of VAT free sales.
VAT-Free Sales
VAT free means we will deduct VAT at the current rate from the VAT inclusive price you see on our site. Please specify that you require the sale to be made VAT free at the time of ordering
Local Tax
Please be aware that you may have to pay import duty & or VAT when importing goods into your own country. Also your credit card company may charge you a fee for foreign currency transactions. Responsibility for payment of any local taxes in countries outside of the UK lies with the customer.
Returned Goods
Overseas customers should NOT return any damaged goods to us, but contact us and wait for our instructions.
Once the return of goods has been agreed, please ensure you keep a receipt of the shipping charges as proof of shipping.
All return and re-shipping charges are the Customer's liability. We cannot accept responsibility for return or
re-shipping costs incurred when returning items.
Faulty goods should be returned to us for examination, if the fault is covered under the terms of the manufacturer's
warranty, then the goods will be replaced or repaired at the discretion of the manufacturer and returned to you as
soon as possible.
Faulty goods that are not covered under the terms of the manufacturers warranty will only be repaired or replaced
if you agree to pay the additional costs involved.
